Is Arenas Resort

During my stay at Is Arenas Resort, I encountered several issues that affected my overall experience: General feeling: The hotel appeared abandoned in many areas, with common spaces showing clear signs of neglect. Despite the size of the hotel, it was disappointing to find that bicycles were available for rent at an additional cost. This seems unreasonable given the resort's amenities. Room Cleanliness: Although the room was large and spacious, I was disappointed with the cleanliness and maintenance. Some issues needed attention, the linen sheets were dirty. Food Service: The breakfast offered a nice variety of dishes, but the service was slow, and I had to ask multiple times to get a coffee. Also in general the restaurant hours are very short. Don't expect to be able to order any decent food after 3 pm. We had frozen pizza in Italy.. and sandwich from the deli... Customer Service: The staff seemed unresponsive to our concerns, which added to my frustration. I expected a higher level of service, especially given the resort's reputation. This is not a 5* hotel!! Refund Process: We booked the hotel through booking. They used this as an excuse to not refund us. We stayed 1 week and left after two days. Our friends who booked through their website got a refund... After negotiation, they offered a refund for one night due to the issues if I did not post any comments. The arrangement for this refund has not been honored, leading to this. Overall, these experiences significantly impacted my stay, and I hope the resort can address these concerns for future guests.

Really enjoyed our break, resort spotless with great staff. We plan to return in the future and look forward to it.

Really good cousin (half board), Sardinian wine, gluten free options. Quiet, relaxing stay, far from the crowds with really friendly service. Beautiful, quite beach, stunning golf course in perfect condition. I can recommend this hotel for easy going people, nature and golf lovers. Interior design of common spaces is not perfect but apart of this everything was really nice.

Just got back from a wonderful stay at Is Arenas Resort. The staff is warm and welcoming, the beach and pool are peaceful and spectacular. It was a wonderful stay, and the staff went out of their way to make sure we had a great experience. My massage at the spa was hands down the best massage I have ever had!

Very quiet and nice place with both a pool and a short distance to the beach. Nice restaurant with really good food and good breakfast. the rooms are light blue, large and the employees are very friendly.

An amazing property, in a wonderfully peaceful location, with excellent facilities, top class cuisine, award winning chef, stunning sea side location and a fantastic golf course on site. This property offers top level of service.

Wonderful place, everything great, very friendly and efficient staff. Food is fantastic and the atmosphere was very welcoming. Off the beaten track, difficult to find in the dark (could do with better and larger signs).

Extremely poor choice of breakfast, and dinner, absolutely not at a 5-star level. The hotel is located In the middle of nowhere. The majority of the staff were unfriendly. No luxury experience or nothing that even levels up to a 2-star hotel. Don’t understand how this hotel is rated among 5-star hotels. Simply don’t throw away your money!!!

I have absolutely no idea how this place is rated 5 star No food possible on late arrival No dinner past 10pm - chef had left No drinks after 11pm Charged full night stay as checked out at 11am - check out is 10am. Can you believe it ?! Wasps everywhere. It’s a keep fit programme of waving your arms constantly Staff are brutally unfriendly - few exceptions AND - it is a 15 minute drive from the road to reception. You cannot leave this place unless you have wheels. Can’t think of a single reason to recommend to anyone. Paid a lot of money for a simply awful experience